If you have a valid means to gain access to your account such as via Duo Mobile Push, you can try to use this. If you do not have a valid code or device for authentication, please contact ITSC to gain access to your account. This could be a backup code, a bypass code, a code from a hardware token, or a code from Duo Mobile. This error may result from any code being entered incorrectly multiple times, or attempting to use an invalid code (previously used, or expired). "Your account has been locked out due to excessive authentication failures. If this happens, you will see the following error: If you enter an incorrect code too many times, your account can become locked. If you've tried the suggestions here but can't get Duo Push working or reactivate your device yourself, please contact the IT Support Centre.Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps.If you are able to authenticate to the Device Management Portal, you can try to reactivate your device.To confirm a network connection, try visiting a website that you've never been to before (so it isn't cached on your device).If you are connected to a weak wifi network, you can try disabling wifi to utilize your cellular data connection.Enable airplane mode and then disable airplane mode to force the device to reconnect to a network.Ensure that the time and date on your device are correct.To ensure that you have a connection, you can try the following: Duo Mobile requires that your authentication device has a data connection to the Internet via Wi-Fi or your service provider’s cellular data network to receive push notifications.
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